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Organizational Performance Improvement

Organizational Performance Improvement

Associates for Global Change (AGC) has been an early practitioner of Human and Institutional Capacity Development (HICD), starting in the mid-90s with the USAID-funded Human Resources Development Assistance (HRDA) project.  HRDA emphasized “results-oriented training” whose targeted impact was capacity building at institutions.  This contrasted to many other training programs aiming capacity building primarily at individuals. Since then, AGC has applied the HICD framework in various ways to build capacity and increase performance at local institutions in over 45 countries, primarily Africa, Sri Lanka, Vietnam and Haiti, working both in French and English.

The HICD framework that USAID has mandated was adapted and grew from the Performance Improvement (PI) approach adopted by the International Society for Performance Improvement (ISPI).  ISPI has decades of experience applying PI in North America, and recently in South Korea and China, with great success.  AGC was an early proponent of employing the HICD and ISPI approaches in developing countries, applying its expertise to NGOs, CSOs, associations, foundations, donor projects and government agencies, from nascent organizations to large multi-country well-structured ones.

For a complete description of the capacity-building approach, readers can refer to USAID’s HICD Guidebook and the ISPI website (ispi.org) where PI is featured prominently.  AGC’s two Vice-Presidents (Andrew Gilboy and Felipe Tejeda) are Certified Performance Technologists (CPTs), the ISPI assurance that designees have practical experience employing the PI methodology in building institutional capacity.

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